Phil Uglow takes you through Day 1 of a performance improvement project. He discusses the first meeting with a Tool Pusher and their crew.


  1. When changing culture, don’t come in and tell people what to do. Sit back and listen. Find out what they want to do. Find out what is preventing them from doing it. Keep quiet!
  2. Praise, praise, praise! Don’t criticize on the first day.
  3. Observe what needs to change. In this case the meeting mechanics need improvement.
  •  This video goes behind the scenes of a performance improvement consulting project.
  • This is day 1 of the project and covers the first meeting.
  • Questions? Contact me at or 509-283-7948


If you want information on Performance Coaching then contact Phil at or leave a message at +1-509-283-7948.